Position Overview: We are seeking an experienced and results-driven E-commerce Manager to lead our online retail operations and drive the growth of our e-commerce business. The ideal candidate possesses a deep understanding of e-commerce strategies, digital marketing, and customer engagement, coupled with strong leadership skills. As an E-commerce Manager, you will play a pivotal role in optimizing our online presence, enhancing user experience, and maximizing revenue through various online channels.
Key Responsibilities:
- E-commerce Strategy: Develop and implement a comprehensive e-commerce strategy aligned with company objectives, focusing on customer acquisition, retention, and conversion optimization. Stay abreast of industry trends, emerging technologies, and best practices to drive innovation in the e-commerce space.
- Online Store Management: Oversee the day-to-day operations of our e-commerce platform, including product listings, pricing, inventory management, and order fulfillment. Ensure the online store is user-friendly, visually appealing, and optimized for seamless navigation and mobile responsiveness.
- Digital Marketing and Promotion: Plan and execute digital marketing campaigns to drive traic, increase brand visibility, and boost sales across various online channels, including social media, email marketing, SEO, and paid advertising. Collaborate with the marketing team to create compelling content, promotions, and offers to engage and convert customers.
- Customer Experience Enhancement: Implement strategies to enhance the online shopping experience, focusing on personalized recommendations, easy checkout processes, and exceptional customer service. Analyze customer feedback, reviews, and data to identify areas for improvement and implement necessary changes.
- Data Analysis and Reporting: Monitor and analyze e-commerce performance metrics, such as conversion rates, site traic, and sales trends, using data-driven insights to make informed decisions. Generate regular reports and dashboards to communicate key performance indicators to stakeholders.
- Partnerships and Vendor Management: Collaborate with suppliers, vendors, and third-party partners to optimize product assortment, pricing strategies, and supply chain management. Negotiate terms and agreements to ensure favorable terms for the company.
- Team Leadership and Development: Lead and manage a team of e-commerce professionals, providing guidance, training, and support to enhance their skills and performance. Foster a collaborative and results-driven team culture that promotes innovation and accountability.
- Budget Management: Develop and manage the e-commerce budget, allocating resources effectively to achieve revenue and profitability targets. Monitor expenses and ROI for marketing campaigns and initiatives.
Qualifications and Skills:
- Bachelor’s degree in Marketing, Business, or a related field (Master’s degree preferred).
- Proven experience in e-commerce management, including online store operations, digital marketing, and customer engagement.
- Proficiency in e-commerce platforms, content management systems, and digital marketing tools.
- Strong analytical skills with the ability to interpret data and make data-driven decisions.
- Excellent communication, negotiation, and interpersonal skills.
- Creative thinker with a track record of developing and implementing successful e- commerce strategies.
- Familiarity with SEO, SEM, email marketing, and social media advertising. Ability to adapt to a fast-paced and evolving e-commerce landscape.
- Leadership experience with a focus on team development and performance management.
- US citizenship or US permanent residency or holding an Employment Authorization
Job Type: Full-time
Salary: $5,000.00 – $6,000.00 per month Weekly day range:
Monday to Friday Ability to commute/relocate: Ontario, CA 91761: Reliably commute or planning to relocate before starting work (Preferred)
Experience: Customer service: 1 year (Preferred) Work Location: Hybrid remote in Ontario, CA 91761
